Service Administrator MTS System Norden MTS Systems Norden Göteborgs stad, Administration

Your new job with MTS in their Gothenburg Office is waiting for YOU!

MTS Systems Norden has an immediate opening within the team for a full time Service Administrator (m/div/f):

Are you a detail oriented, independent person who loves Order Administration and providing excellent Customer Service??

If YES – this could be your new challenge!

• You will be responsible for the creation, control, and administration of MTS service orders from order receipt through invoicing

• You will ensure adherence to MTS’s policies, procedures, and audit requirements

• You will meet deadlines to ensure accurate fiscal period order and revenue reporting

What exactly would be your new tasks?

• Creating and maintaining service related orders in the business management system

• Tracking, auditing, and process completion of service orders and related billings in business management system

• Partnering with the cross-functional team members to ensure timely scheduling of field service delivery and providing support to field service with any travel planning

• Communicating with customers and processing requests.

• Maintaining a detailed understanding of SAP service business processes and provide local support for the Service Team

• Ensuring all documents, correspondence and other pertinent data are maintained within the order

• Invoicing all service related orders in a timely manner to meet defined deadlines

• Providing follow-up on part orders and factory services for both internal and external customers

• Creating service related purchase requisitions for external materials or services

• Providing all necessary follow-up to ensure timely delivery

• Supporting the local tool administration for the Field Service Engineers (i.e. calibration kits)
• customs and transportation management

What would you need for this MTS role:

• Good written and oral Swedish and English language skills

• Proven order processing and administration experience.

• Ideally you have working experience in a field-based service department.

• Microsoft Office skills

• Previous SAP experience or aptitude to learn new systems quickly

• Intercultural Competence

• Demonstrated ability to interface appropriately with customers

• Strong business ethics

• Excellent organization skills

• Desire to work in an international US company

What we can offer

• Professional training

• Motivating work environment

• Opportunities for growth.

• Exciting products and staff serving a wide variety of local and international customers.

• Working together with highly qualified colleagues and innovative products

• A modern office
• Cheerful multinational teams

To apply please submit your motivation letter and CV by email to Ms Sabine Bacher, Human Resources Europe, MTS Systems GmbH Germany: [email protected]